Questions? We have answers.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order.
I will also keep you personally updated on your jewellery's journey to you.
Please keep in mind that delivery time frames begin calculating once your order has been shipped out.
We are not able to modify or cancel an order once it has been placed. You are welcome to return items you no longer wish to keep once they have been received.
Please visit our Return Page for further assistance here
Orders or items from an order may be cancelled by our system for various reasons.
- Unable to ship to the address provided.
- Inventory for the item has become unavailable at the time of packing.
- Errors in processing your payment information.
If your order/ item(s) are cancelled, you will receive notice via email. Please keep in mind that you will not be billed for any cancelled items/order.
Please request a return by contacting our customer service team by clicking on the "Chat with us" icon in the right hand bottom corner of the screen.
- Jewellery must be returned within 30 days from the date of purchase.
- Once submitted, a return shipping label will be generated and emailed to you.
- Please print the shipping label.
- Place your items back in your package and attach the shipping label to the outside, then drop off at your nearest post office. Remember to keep your tracking number!
Please allow 10-14 business days for your return to arrive to our facility.
Once your return has been received by us, allow up to 7-10 business days to complete. Additional processing time may occur depending on your financial institution before the funds appear on your account.
Promotions and Discounts
No, promo codes do not require any type of activation.
Yes, all promo codes have their own expirations dates unbless stated otherwise. You can check the expiration date on the bottom of the promo code near the exclusions.
Discount codes cannot be applied after an order has been placed, although it can still be used on your next order.
Promo codes may not work for a number of reasons.
Check Expiration Dates- Promo codes don’t last forever.
Product Exclusions- Not all items are eligible for promo code use. Items that are excluded but not limited to are custom orders or anything made in collabration with another Artist.
Combining Discounts- Promo codes cannot be combined with any other offers.
Promo codes can be entered before the checkout process. Enter your promo code while reviewing your cart details on the top right under "Order Summary."
All Yallambe jewellry is adjustbale, but for rings we have suggested tips for measuring, that you will help guide you to the correct sizing when you are shopping for products. You can find our Size Guide here
Once a custom order has been placed we immediately start working on creating it based on your specifications. Custom orders cannot be cancelled.
Once a custom order has been submitted we are unable to make any changes or modifications.
Each custom product is made specifically to your specifications and as a result, your orders can't be modified, cancelled or returned.
Payments and Authorisations
Initially, your credit/ debit card will hold a pending authorization at the time of order submission, however, your card not be fully charged until your order has shipped out. Most orders ship within 2-3 days of receiving your order. You will receive a shipping confirmation email once the order has shipped from us. If your order happens to cancel, the pending authorisation should drop within 24-48 hours of cancellation. You will be notified via email regarding cancellation reason.
Shop Pay serves as a wallet for online consumers, allowing you to save payment information for one-click payment options while shopping online. It is all about speeding the payment process along with saved information.
E-Gift Cards are available for purchase here.